To use an existing Paytia telephone number within your Aircall account, you must first raise a support ticket with Aircall.
The request must be submitted by an aircall user with Owner, Administrator or Supervisor permissions.
Follow aircall’s support process:
https://support.aircall.io/en-gb/articles/10375397243293
Sign in using your aircall account credentials and select Contact Us from the top-right corner of the aircall Help Centre.
When raising the ticket, clearly state:
We would like to add an existing Paytia telephone number to our aircall platform account.
Include the following information:
Your aircall company or account name.
The Paytia telephone number you want to add.
The country associated with the telephone number.
Confirmation that the number is currently provided and managed by Paytia.
Your preferred date for the number to become available within aircall.
Your Paytia account or company name.
aircall may ask for additional information or documentation before the number can be added. Please send aircall’s response and any requested technical or porting information to Paytia Support.
Subject: Add an existing Paytia telephone number to our aircall account
Hello aircall Support,
We would like to add an existing Paytia telephone number to our aircall platform account.
Note: This will be a directly routed phone number hosted on paytia that aircall will use to make and receive telephone calls, over the Paytia direct SIP trunk service.
The telephone number is: [Enter the Paytia telephone number]
Our aircall account or company name is: [Enter your aircall account name]
The telephone number is currently provided and managed by Paytia. Please confirm the process and information required to add this number to our Aircall account.
We will make and receive calls into aircall from Paytia live services on 52.51.166.39 or tel.pay729.net (Live)
Please also confirm whether you require any porting details, ownership documentation or technical information from Paytia.
Kind regards,
[Your name]
[Company name]
[Contact email address]