aircall, add a Paytia Agent Call Return number to aircall for DIRECT SIP routing

aircall, add a Paytia Agent Call Return number to aircall for DIRECT SIP routing

Adding direct SIP routing for an existing Paytia Telephone Number called from aircall 

To use an existing Paytia telephone number within your Aircall account, you must first raise a support ticket with Aircall.

Step 1 – Raise a Support Ticket with aircall

The request must be submitted by an Aircall user with Owner, Administrator or Supervisor permissions.

Follow aircall’s support process:

https://support.aircall.io/en-gb/articles/10375397243293

Sign in using your aircall account credentials and select Contact Us from the top-right corner of the aircall Help Centre.

When raising the ticket, clearly state:

We would like to have calls made to this/these {PAYTIA NUMBER/s} routed externally to the Paytia SIP service.

Include the following information:

  • Your aircall company or account name.

  • The Paytia telephone number you want to add.

  • Confirmation that the number is currently provided and managed by Paytia.

  • Your preferred date for the number to become available within aircall.

  • Your Paytia account login email address.

aircall may ask for additional information or documentation before the number can be added. Please send aircall’s response and any requested technical or porting information to Paytia Support.

Suggested aircall Support Request

Subject: Add an existing Paytia telephone number to our aircall account

Hello aircall Support,

We would like to add external SIP routing for an existing Paytia telephone number from ourr aircall platform account.

The telephone number is: [Enter the Paytia telephone number]

Our aircall account or company name is: [Enter your aircall account name]

The telephone number is currently provided and managed by Paytia, when we call it we expect the calls made to the number(s) to be routed privatley over aircall/Paytia SIP.

aircall to Paytia live services is connected on 52.51.166.39 or tel.pay729.net (Live)

Kind regards,

[Your name]
[Company name]
[Contact email address]

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