Troubleshooting Aircall Popup Error: "Number Not Found or Invalid Number to Dial"

If you are using the Paytia Aircall integration and encounter the error message "Number not found or invalid number to dial", this is caused by the absence of a default number set in your Aircall softphone.

When Paytia requests Aircall to place an outbound call, Aircall attempts to connect using your default number. If no default number is configured, Aircall fails to process the call, leading to the error. Follow the steps below to resolve the issue:

---

Steps to Fix the Aircall Popup Error

1. Open the Aircall Softphone Application
   Launch your Aircall app and log in to access the softphone interface.

2. Navigate to the Keypad

   • Click on the Keypad icon from the main Aircall screen (as shown in the screenshot above). This will display your dialer and the current phone number used for outbound calls.
     

3. Access Assigned Numbers

   • Click the dropdown arrow next to the phone number displayed on the dialer (e.g., +44 23 8168 0060).
   • A list of all the numbers assigned to your account will appear.

4. Set a Default Number

   • Locate the phone number you wish to set as the default.
   • Click on the three-dot menu icon (...) next to that number.
   • From the menu, select Set as default.
     
     

5. Verify Your Default Number

   • Confirm that the selected number is now marked as the default for your Aircall account.

6. Retry the Outbound Call

   • Go back to your Paytia Agent Capture Assist dashboard.
   • Initiate an outbound call as usual. Aircall will now use the default number, and the call should proceed without errors.

---

Additional Notes

• Why Default Numbers Are Required: Paytia relies on a recognized, pre-configured default number for call verification and routing. Without this, Aircall cannot correctly identify the source of the call.
• Multiple Numbers: If you have multiple numbers assigned to your Aircall account, ensure the one most frequently used for outbound calls is set as the default.
• Further Assistance: If the issue persists, ensure all numbers in your Aircall account are correctly configured and verified. Contact Aircall or Paytia support for additional troubleshooting if needed.

By following these steps, you will resolve the error and ensure seamless integration between Paytia and Aircall for outbound calls.