Aircall - I get a popup error message 'Number not found or invalid number to dial'

I you are using the Paytia aircall integration and find a user experiences this pop-up message, it is caused by the number in your aircall softphone not being set to default.

When you ask Paytia to place an outbound call we ask aircall to phone Paytia using your default number. If no default number is set in the aircall softphone then the call is failed by aircall. 

To fix this. Go into the aircall softphone and click on the Keypad icon (as shown below)

Select the dropdown against the phone number showing. (in this example we see +44 23 8168 0060). Now you will get a popup showing the numbers assigned. Click on the three dot icon to show the 'Set as default' popup message.

Click on the words Set as default'.

You now have a default call presentation number on your aircall account.

Try your Paytia outbound call from the SAgent Capture Assist.

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