Call presentation

Call presentation


This guide explains how to configure the Call Presentation, Payment System Voice Assistance, and Whisper Announcement settings on the Paytia platform.

1. Accessing Call Presentation Settings

  1. Log in to the Paytia platform as an administrator.
  2. On the left-hand side menu, locate the Configure Telephony category and click on it.
  3. From the dropdown options, select Call Presentation.

2. Configuring Call Presentation

The Call Presentation settings determine the number displayed to your customers during outbound calls. You have the following options:

  • My Paytia Number: Displays Paytia's system-generated number when you call customers.
  • Caller’s Telephone Number: Forwards your business telephone number to customers, allowing them to identify your business.
  • Custom Number: Allows the use of a custom number for outbound calls. To activate this option:
    • Contact Paytia’s tech support at techsupport@paytia.com.
    • Provide your intended custom number.
    • Once approved, the custom number will appear in the dropdown for selection.

After selecting your preferred option, click Save Settings at the bottom of the page.



3. Configuring Payment System Voice Assistance

This setting allows you to choose the voice (male or female) that guides users and customers during secure payment calls.

  • Navigate to the Payment System Voice Assistance section.
  • Use the dropdown menu to select your preferred voice (e.g., "GB - Female").
  • The selected voice will be used during the payment process.

4. Managing Whisper Announcements

The Whisper Announcement informs users when an inbound call relates to a Paytia payment by playing a double beep.

  • Locate the Whisper Announcement section on the Call Presentation page.
  • Toggle the slider to On or Off as needed.
  • Click Save Settings to apply the changes.

Summary

By following this guide, you can:

  • Set up how your business presents its phone number during calls.
  • Select a preferred voice for secure payment assistance.
  • Enable or disable whisper announcements for inbound payment-related calls.

If you require assistance, contact techsupport@paytia.com.


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