Call quality issue troubleshooting
In order for Paytia to troubleshoot call quality issues it would be great if you can explain how the call sounded to each party on the conversation.
1. Could one party not hear the other at all (one way audio)? If so which party could not hear the other?
2. Was the audio broken up?
3. Was the audio delayed so it sounded like one person taking over the other?
4. Did it sound like it was echoing?
5. Was it only this user and mobile number that had issues?
6. Did the call drop unexpectedly?
Related Articles
Call presentation
How to navigate through call presentation This article outlines the call presentation category and how to configure. It covers the following: Contents of call presentation Payment system voice assistance Whisper announcement Contents of call ...
SIP call settings
How to navigate SIP call settings on the portal The SIP call settings allow you to change how you pass telephone numbers on your telephone system, so you can see the correct CLI and DDI calling. To find SIP call settings, login to the Paytia service ...
What does the call records log menu allow me to do?
The call records menu allows you to see all the inbound and outbound telephone calls made through the Paytia platform. This menu gives access to additional detailed information by using the Action buttons, View and Webhooks. Call records page Access ...
How do I test what telephone number I am calling Paytia from?
Checking the telephone number your business presents to customers when calling outbound We suggest that you place a telephone call to a mobile phone so you can see what telephone number your business is presenting when it makes calls out. Go to the ...
How do I make an agent call-return?
This article will show you have to make an "agent call-return" for an user This article outlines call return functions and how to configure them. It covers the following: What is agent call-return? Purchasing additional telephone numbers Assigning ...