Call records

Call records

This section is used for accessing information on telephone calls or transactions processed.

This article outlines the call records category and how to configure.

It covers the following:

Contents of call records

On the left-hand side of the Paytia platform you will see a category named Reports and alerts, click here and sub-menus will appear. Please click on the sub-menu named Call records.

This report shows the telephone call details captured.

If you have a Paytia package without the call reporting licence, then you will not see this menu option.

If you have the call reporting licence included in your package you will see the additional controls to filter the report by date, transaction type and to export the full or filtered search you have run.

Columns in the report



This is the uniqueID of the call that took a transaction or came into the Paytia system.

Call From

This is the telephone number that was calling the Paytia secure payment number of your business.

Call To (Paytia)

This is the Paytia secure payment number your business chose.

Call To

This is the telephone number Paytia called out to.

Start Time

This is the call start time Paytia received the initial call leg at.

End Time

This is the end time of when the telephone call finished.


This is the difference between the start and the end time therefore representing the duration the call lasted.


This is the time elapsed between the start time of the call and when the call was answered by your business.



Export, search and filter

The export all option produces a Microsoft Excel file with all your call records in it.

The show all entries button allows you to see more than 10 rows of call data per page being viewed on the Secure Virtual Terminal.

The search box allows you to search across any of the information on the call record. You can use this to view only the calls from certain telephone numbers.

    • Related Articles

    • What does the call records log menu allow me to do?

      The call records menu allows you to see all the inbound and outbound telephone calls made through the Paytia platform. This menu gives access to additional detailed information by using the Action buttons, View and Webhooks. Call records page Access ...
    • CDR details view

      What does the Call records details view show me? The Call records details (CDR) view is available to show detailed information relating to each call that takes place over the Paytia system. From here you have access to a logged record of each event ...
    • API details

      What can I see in the API details view? API details shows you all the internal API exchange between Paytia telephony and API services. This is used for troubleshooting and transparency of the data passed internally on the Paytia service. The API ...
    • How do I enter my call forwarding number?

      How to enter your phone number as a call forwarding number. Enter in the phone number that you want Secure Virtual Terminal to call when you want to take a payment from customers. First enter the number that we can ring you on to allow you to answer ...
    • Payment links report

      How do I access information about the payment links sent to customers? Payment links logs and report Payment links are a licensed service on the Paytia platform. If your portal or user screens do not have the following reports and you would like ...