Can I send my customer a payment receipt?

Can I send my customer a payment receipt?

You can. This article explains how to activate, setup and use the customer payment-receipts function

1. Setting up the payment-receipt function

2. How to send customers a payment receipt


1. Setting up the payment-receipt function

  1. Go into the administration portal and select Configure user screen on the left-hand menu

  2. Click the Data-capture sub-menu.  Here is the link to that page.

  3. You will see a field name called Customer email address. Click the edit button on the far right of that row. This will open up the edit form. 

  4. Set the Required/Not Required option to Not Required. This will show it, but make it optional to complete.
  5. Set Hide/Show to Show to add the customer-email field to your user's payment screen.

2. How to send customers a receipt 

Now customer receipts are enabled your users will see the tick-box option in the Secure Virtual Terminal to send your customer a payment receipt when a successful payment is transacted.

This option appears below the amount field on the payment form.


When ticked you will be able to type in your customer's email address


Once a successful payment completes the customer will be emailed a payment receipt.

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