Overview

The Call Detail Records (CDR) View provides a detailed breakdown of every call processed through the Paytia system. This feature allows users to access a logged record of each event occurring during an active call, making it a vital resource for troubleshooting, auditing, and call tracking.

CDR View is available as part of the Paytia Advanced Log Licence, granting access to in-depth call records.

Accessing CDR Details View

To access CDR details:

1. Navigate to the Log Information section.
2. Click on Call Records.
   
3. Under Actions, select View.
   
4. You will be directed to the Call Log History page.
   
5. Click the CDR Details button to view the complete call log breakdown.

Understanding the CDR View

The CDR View provides a tabular format of call records with the following key details:

Column Header	Description
Originator	Identifies if the call is from a customer calling your business or a merchant calling a customer.
inddi	The telephone number being dialed.
incli	The telephone number that called into Paytia.
Instate	The status of the inbound call at this stage.
Intimes	UNIX timestamp when the inbound call leg started.
intimee	UNIX timestamp when the inbound call leg ended.
outddi	The telephone number Paytia is dialing out to.
outcli	The caller ID Paytia presents when calling out.
outstate	The status of the outbound call at this stage.
outtimes	UNIX timestamp when the outbound call leg started.
outtimee	UNIX timestamp when the outbound call leg ended.
outtimea	UNIX timestamp when the outbound call was answered.
state	Call progress at each stage (e.g., talking, setup, payment initiated, etc.).
statevalue	Logs the IVR service progression, including webhook data for payments.
agent ID	Identifies the Paytia user or agent associated with the call.
hangFirstDir	Indicates which call leg (inbound/outbound) ended the call.
hangFirstEnd	Specifies whether the caller or receiver hung up first.
hangOutCause	Details any SIP error messages Paytia received during the call process.

Example Data

Below is an example of what a CDR record might look like:

Use Cases

• Call Tracking: View the flow of calls from origin to termination.
• Payment Monitoring: Track the IVR payment process, ensuring transactions are completed successfully.
• Error Diagnosis: Identify SIP errors and call disconnections for troubleshooting.
• Security & Compliance: Maintain logs for auditing and PCI-DSS compliance.

For more details on advanced call logging and troubleshooting, refer to the Call Records support article.