DTMF Suppression

What is DTMF Suppression?

DTMF Suppression in Paytia

Paytia extends DTMF suppression with agent-guided instruction prompts to reduce training overhead and increase the speed of deployment for DTMF suppression-driven payment card capture services.

How DTMF Suppression Works

  1. Audio Retention: The audio remains active throughout the conversation to ensure seamless interaction between the agent and the customer.

  2. DTMF Masking: When a customer presses a key to enter a card digit, Paytia replaces the tone with the sound of the # key for all digits. This ensures:

    • Agents can hear that data is being entered.

    • Any call recording service does not capture real card digits as tones.



Steps for Capturing a Card Payment

  1. Agent Initiates Capture

    • The agent dials 729 on their telephone keypad, just like they would in channel separation mode.

  2. Guiding the Customer

    • The agent follows the on-screen instructions to verbally guide the customer through the card entry process.

    • Reset stage icons appear if the customer needs to restart a specific entry (e.g., PAN, Expiry, CVV).   

  3. Entering Customer Details

    • The agent enters their UserID.

    • Paytia repeats the UserID and prompts the agent to press 1 to confirm.

  4. Tracking Payment Status

    • Paytia updates the progress status in real-time to guide the agent through the transaction.

    • The system confirms when the payment request is received and when the transaction is completed.
























Benefits of DTMF Suppression

  • Enhanced Security: Prevents card details from being stored in call recordings.

  • Efficient Training: Reduces the learning curve for agents by providing clear on-screen instructions.

  • Faster Deployment: Simplifies the process, making it easy to integrate into existing workflows.

  • Improved Compliance: Helps businesses meet PCI DSS requirements by preventing sensitive card data exposure.

By implementing DTMF suppression, Paytia ensures a secure and efficient payment experience while maintaining compliance with regulatory standards.

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