Instructions for Accessing and Managing the Email Sent Log in Paytia

The Email Sent Log in Paytia provides a comprehensive report of all emails sent from your account via Paytia’s AWS platform. This includes tracking the delivery status of emails, classifying them as delivered, in retry, or bounced. Follow these steps to effectively manage the Email Sent Log and troubleshoot email delivery issues.

---

Accessing the Email Sent Log

1. Log In: Start by logging into the Paytia Merchant Portal.
2. Navigate to the Log Information Menu:
   • Click on the Log Information section on the left-hand menu.
   • Select E-mails Sent Log from the submenu.
     
     

---

Viewing Email Delivery Status

Once you’ve accessed the Email Sent Log, you can filter and review the status of emails:

1. Filters:

   • Use the Filter by Date Range field to narrow down results to specific dates.
   • Search using keywords in the Filter by Keyword field.

2. Delivery Statuses:

   • Delivered: Email successfully reached the recipient.
   • Retrying: Delivery is being retried due to temporary issues.
   • Failed (Bounce): Email could not be delivered after retries.

3. Bounce Types:

   • Soft Bounce: Temporary issue, email may be retried.
   • Hard Bounce: Permanent delivery failure (e.g., incorrect email address).
     
     

---

Managing Bounced Emails

1. Viewing Details:

   • Click the View button next to an email entry to open the detailed log.
   • The log provides diagnostic codes, timestamps, and a complete transaction history of the email.
     
     

2. Deleting Entries:

   • If you want to reset an email address for retry, click the Delete button. This will remove the blocked status and allow you to attempt sending emails to the address again.

3. Handling Permanent Failures:

   • If an email has bounced due to a permanent failure, verify the address externally using services like Hunter.io.
   • Once verified, raise a support ticket with Paytia to request the removal of the email from the blocklist.
     
     
     
     
     
     

---

Troubleshooting Email Issues

• If an email is quarantined due to repeated failures, you’ll see a warning message stating the email address is blocked.
• Contact techsupport@paytia.com to resolve blocked email addresses if required.

---

Tips for Effective Email Management

• Regularly check the Email Sent Log to monitor delivery status.
• Use external verification tools to validate email addresses before contacting support.
• Delete retry logs once you’re confident the issue has been resolved, and the email can be sent successfully.

By following these steps, you can ensure efficient email communication with your customers and resolve issues quickly when they arise.