There are three ways to enable Paytia on your incoming calls:
Instruct customers to call your new Paytia number.
Paytia will automatically route those calls onto the destination of your choice.
This scenario works well when you have, for example, a dedicated payment line.
If you already have a published number on which customers reach you and you don't want to change it, you can ask you telephone company — your carrier or the company that provides your business numbers — to forward calls from your existing phone number to your new Paytia number.
This is a standard service that all phone companies offer.
You will need to ensure that the number to which Paytia then forwards your calls is different to the one that customers dial.
Alternatively you can ask your phone company to port your number to Paytia.
If you have an automated phone system handling incoming calls then you can configure it to send any payment-related calls — for example to the Sales or Accounts team — to your new Paytia number.
Paytia will automatically route those calls back to the relevant department number.
For this option you will need:
Contact Paytia Support if you have any questions about telephony configuration.