How do I add an additional user license?
The following article will guide to to adding extra user licenses to your account
There are two places you can purchase additional user licences.
1. The Administer users > Users menus
2. The Subscription and billing > Add extra features menus
If you are logged onto Paytia's platform you can use this link to automatically take you there -
Users sub-menu
Add extra features sub-menu
1. The Administer users > Users menus
From the User page, you will see a Buy additional licences button 
Clicking the Buy additional licences button will open a pop-up screen allowing you to select from any user types associated to your account. In this example we have only one choice. 1 live agent licence (Combo)
Ticking the box next to the licence name will activate the purchase settings
Enter the number of user licences you require and the price will automatically calculate.
All licences are charged on a pro-rata user basis calculated against the account subscription renewal date. This means you pay a part-month charge until your next billing invoice date and a full-month rental charge the following month.
When you are ready to purchase you will click the uy licence button to proceed.
You will now see the final purchase summary
Note: you can enter a discount code on this screen to apply a discount.
Now you are ready to make your purchase, click the Buy Now button to proceed
You will see a final confirmation
Click the Confirm button. Your purchase is now completed.
2. The Subscription and billing > Add extra features menus
Whilst logged into your merchant account click on Subscription and billing the left-hand menu, there you will see Add extra features.
Proceed with clicking on Add extra features and you will be able to see all the available licenses your account can purchase (Licenses available vary on the package you are assigned to)
Find the license that will be titled similar as below -
From here you will be given the option to choose how many additional users you wish to purchase, once you have chosen your select number of agents, click Pay Now.
If you are logged onto Paytia's platform you can use this link to automatically take you there -
https://paytiadirect.pay729.net/merchant/addon_license
Checking your licences have been applied.
You can check the licence count in the Users sub-menu
From here you can see how many licences have been used and how many are left to be assigned.
Related Articles
How do I add an user?
Adding agents for capturing User ID and security pin Agents exist in the system for two licenses; Capturing an User ID number when using the Paytia service by telephone handset only Providing the user access to the Paytia SAgent Capture Assist web ...How do I assume payment types on the Agent Capture Assist forms to my users? They are not showing.
When you purchase new licences on your Paytia account they are not automatically added to the users. This gives the administrator the control to roll out payment types when required and to the users they choose. User licences are controlled from the ...How do I configure my Agent Capture Assist?
Getting started with Agent Capture Assist This article outlines Agent Capture Assist functions and how to configure them. It covers the following: Initial configuration Administration console orientation Managing payments Administering users and ...How do I add extra sub administrative users?
Add users that can access Paytia's Agent Capture Assist to see only certain menu options for their job If you have users that need to access functions within the merchant portal you can now create - 1. Profile roles. 2. New administrative users. ...How do I purchase and deploy multiple Paytia numbers?
If you want to enable payments on multiple customer lines, you can purchase additional Paytia numbers and route them to different destinations in your organization. This article explains how. Why you may require multiple Paytia numbers Paytia ...