How to Cancel Your Paytia Account

If you wish to delete your Paytia account, follow these instructions. Please note that deleting your account will result in the following:

1. Permanent Data Removal: All personal identity data associated with your account will be deleted.
2. Transaction History Deletion: Existing transaction records stored in Paytia will be permanently removed.
3. Telephony Records Deletion: All telephony records in your account will be erased.
4. Release of Secure Payment Number: Your Paytia secure payment telephone number will be released and cannot be reassigned to you.

Before proceeding, ensure you download any important data using the Export to Excel feature.

Step-by-Step Instructions:

1. Log in to Your Paytia Account
   Navigate to Paytia Login Portal and enter your credentials.

2. Access Subscription and Billing

   • On the right-hand side menu, select Subscription and Billing.
   • Choose the Delete Account option.
     
     

3. Review Deletion Information
   Carefully read the warning messages regarding the consequences of account deletion:

   • You will no longer be able to access your account with your current credentials.
   • Your secure payment number will become inaccessible and may be reassigned to other merchants.

4. Confirm Deletion

   • Click the Yes, proceed with account deletion button.
   • If you wish to cancel the process, select No, take me back to the dashboard.
     
     

5. Email Verification

   • Check your registered email inbox for a verification link.
   • Click the link to confirm your account deletion request.

6. Approval Process

   • Your deletion request will be reviewed by the Paytia system administration team.
   • Once approved, you will receive a confirmation email indicating that your account has been successfully deleted.

Important Notes:

• Once the account is deleted, recovery is not possible.
• Ensure you have backed up all necessary data before proceeding.
• For assistance, contact Paytia’s support team at techsupport@paytia.com.

Following these steps will ensure a smooth account deletion process.