How do I present calls from a custom telephone number through Paytia?

How do I present calls from a custom telephone number through Paytia?


Presenting Calls from a Custom Telephone Number Through Paytia

Overview

If your business needs to display a custom telephone number on outbound calls, Paytia offers a solution through the Bespoke CLI (Custom Line Identification) license. This license enables you to present a number that differs from the actual line being used for outbound calls.

Steps to Enable and Use a Custom Telephone Number

  1. Contact Paytia Support or Sales

    • Reach out to sales@paytia.com to request the Bespoke CLI license.
    • Provide necessary authorization and evidence that your business has permission to use the custom number.

  2. Verification and Setup

    • Once authorized, Paytia will assign the custom telephone number to your account.
    • This number will then be available for selection in the Paytia administration portal.

  3. Log in to the Paytia Portal

  4. Access the Call Presentation Settings

    • From the left-hand menu, select Configure Telephony > Call Presentation.

  5. Choose the Custom Number

    • Use the dropdown menu to select the custom telephone number assigned to your account.

    Example dropdown options:

    • My Paytia Number
    • Caller's Telephone Number
    • Custom Number (+44-2030XXXXXX)

  6. Save Your Settings

    • After selecting the desired number, click Save Settings to apply the change.

Benefits of Using a Custom Number

  • Professional Appearance: Displaying your primary business number ensures brand consistency and professionalism.
  • Customer Recognition: Customers are more likely to answer calls from familiar numbers.
  • Seamless Integration: Enables flexibility for businesses using multiple phone systems.

If you encounter any issues or require further assistance, please contact Paytia support.


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