How do I set the phone number that appears on my phone when a customer calls you?
Recognise customer calls appearing on your phone that have come via Paytia
When a customer calls your business via Paytia — i.e. they have dialled your new secure payment number, or have been routed via Paytia from your telephone system — the call can appear on your phone as either:
- A Paytia call; or
- your customer's number
Your phone will display your new secure payment number by default.
If you wish to change this, sign in as a merchant admin, select Configure telephony on the left-hand menu and select Default call presentation.
Then select your choice from the first drop-down circled below.
Finally, remember to save your settings by clicking on the button Save settings on the bottom right of the page.
Related Articles
How can I set the telephone number that appears on my customer's phone when you call them?
Ensure your customer recognises your call Paytia enables you to present to customers either your new secure payment number supplied by Paytia, or the number of the phone you're using to call the customer. Your service will display your new secure ...How do I test what telephone number I am calling Paytia from?
Checking the telephone number your business presents to customers when calling outbound We suggest that you place a telephone call to a mobile phone so you can see what telephone number your business is presenting when it makes calls out. Go to the ...How do I present calls from a custom telephone number through Paytia?
Using a telephone number that you are not calling out from as the call line ID on Paytia If your business uses a telephone number that you are not calling out from, and you would like Paytia to mask your telephone calls with that telephone number you ...What is a Paytia secure encrypted telephone number?
When you sign up for a plan with Paytia, we supply you with a secure encrypted telephone number from which to take payments. The merchant calls their customer or receives a call from their customer using their Paytia encrypted telephone number. This ...How do I enter my call forwarding number?
How to enter your phone number as a call forwarding number. Enter in the phone number that you want Secure Virtual Terminal to call when you want to take a payment from customers. First enter the number that we can ring you on to allow you to answer ...