How do I set the phone number that appears on my phone when a customer calls you?
Recognise customer calls appearing on your phone that have come via Paytia
When a customer calls your business via Paytia — i.e. they have dialled your new secure payment number, or have been routed via Paytia from your telephone system — the call can appear on your phone as either:
- A Paytia call; or
- your customer's number
Your phone will display your new secure payment number by default.
If you wish to change this, sign in as a merchant admin, select Configure telephony on the left-hand menu and select Default call presentation.
Then select your choice from the first drop-down circled below.
Finally, remember to save your settings by clicking on the button Save settings on the bottom right of the page.
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