Setting Up Paytia Agent Capture Assist with BT One Phone

To enhance the security of your payment process and protect your customers and business, all customer calls must flow through the Paytia service. Below are two methods to integrate Paytia Agent Capture Assist with BT One Phone.

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1. In-Call Transfer

The in-call transfer method connects the Paytia service only when required, using BT One Phone's call transfer functionality. This ensures flexibility while maintaining secure payment standards.

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Steps to Use In-Call Transfer:

1. Initial Call Connection
   Begin your call with the customer as usual, discussing the purpose of the conversation.

   

2. Transferring the Call to Paytia
   When ready to take a payment:

   • Use BT One Phone's blind transfer feature:
     • Press ##✴
     • Dial the secure payment line provided by Paytia during setup.
     • Press #.
     • Hang up to complete the transfer.
   • Refer to BT One Phone's help guide for detailed instructions on call transfers.

   Pro Tip: Save the Paytia secure payment line to your phone's speed dial for faster access.
   

3. Initiating Secure Payment Process
   Once connected, you can initiate the secure payment process by dialling 729. This activates the Paytia payment system, allowing the customer to securely enter payment details.
   

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2. Always-On Configuration

For continuous integration, the always-on setup routes all calls through the Paytia service. This method supports seamless payment capability for all staff with user licenses.

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Steps to Use Always-On Configuration:

1. Routing All Calls Through Paytia

   • Set Paytia as the primary call routing service for your business.
   • Choose between:
     • Publishing your Paytia number directly to customers.
     • Requesting BT to forward your existing business number to the Paytia line.

2. Avoid Call Forwarding Loops
   Ensure your Paytia number differs from your forwarding number. Example:

   • Published Number: 01234 5678
   • BT Forwards to Paytia Number: Paytia-assigned number
   • Paytia Routes Calls to Destination: A unique office or agent number.

3. Secure Payment Capability for All Staff
   Any staff member with a valid user license can initiate secure payments during calls routed through Paytia.

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Summary of Benefits

• In-Call Transfer: Flexible, secure payment integration as needed.
• Always-On Configuration: Seamless payment-ready communication for all calls.

For additional support, refer to BT One Phone's help documentation or contact Paytia for assistance.