How do I test what telephone number I am calling Paytia from?

How do I test what telephone number I am calling Paytia from?

How to Test the Telephone Number You Are Calling Paytia From

It is important to verify the telephone number your business uses to call Paytia. This ensures it matches the trusted numbers stored in your Paytia account and is properly recognized during outbound calls. Follow these simple steps to test your telephone number:

Steps to Verify the Calling Number

  1. Test the Outbound Number:

    • Use the phone or softphone from which you usually make business calls.
    • Dial your mobile phone number to initiate a test call.

  2. Identify the Number Displayed:

    • Look at your mobile phone screen to see the telephone number being presented as the Caller ID.
    • Make a note of this number.

  3. Check the Number in Paytia:

    • Log in to your Paytia admin portal.
    • Navigate to the following locations to ensure the number is listed as a trusted telephone number:
      • Configure Telephony > Manage Numbers List
      • Administer Users > Users
      • Administer Users > Departments
    • Confirm that the telephone number matches the one you just tested.

Why This Is Important

  • Trusted Employee Verification: Paytia uses the telephone number you call from to confirm that you are a trusted employee authorized to make calls through your company’s Paytia account.
  • Customer Caller ID Accuracy: The number you call into Paytia from is also used to determine the number presented to your customers during outbound calls.

Troubleshooting

  • If the number displayed during your test call does not match the trusted numbers in Paytia, update your account by:
    • Adding the correct number under Manage Numbers List.
    • Verifying user or department settings to ensure all numbers are current.
  • If you continue experiencing issues, consult Paytia’s Troubleshooting Guide for Inbound and Outbound Calls for additional assistance.

By following these steps, you can ensure seamless operation of Paytia’s secure telephony services.

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