How do I turn off the Keyphone setting?

How do I turn off the Keyphone setting?

The Keyphone setting will allow you the choice on whether you wish your merchant/agent to take payments via the phone without the use of Secure Virtual Terminal. This article will guide you on how to access this setting.

Contents of Keyphone setting

Once logged in, you should see the merchant portal, on the left-hand side of the portal you will see a sub-menu labelled Settings. From here click on Feature settings, this will open a new page which will show all available feature settings within the Paytia portal that you can access.


If you have the following feature setting, you will see the option to turn it on/off just as the image shows below.

When the setting is turned on - Whilst taking a payment, if no amount value has been sent by the user prior to the input of 7-2-9, then the user will be asked to enter the amount of the transaction using a telephone keypad.

When the setting is turned off - This ensures that the user cannot make a payment without the use of the Secure Virtual Terminal.

This stops merchants -

  • Being left with completed transactions without any details/meta data that the merchant later on may be reliant on when reviewing past transactions.
  • Creating transactions without any contact details of the customer, thus making a payment which then has no specification of address 

    Whilst on a call to a customer with this setting turned off, the agent will hear "Sorry, we have no transaction stored against your agent ID, please start your transaction again."

    • Related Articles

    • How do I cancel my Keyphone account?

      Deleting my Keyphone/Paytia account Deleting my Paytia account If you need to delete your Paytia account be aware this will carry out the following tasks 1. We will remove all your personal identity data 2. We will delete all your existing ...
    • How do I sign up for Keyphone?

      How users of Keyphone sign up for a new account 1) Enter a first name, last name, email address and password. (The password must be a combination of lowercase characters, uppercase characters, special characters and numbers) 2) Click the link in the ...
    • How do I use the test platform?

      This article will guide you on how to use a test gateway within the Paytia platform Login When signed into your admin account of Paytia's Secure Virtual Terminal you will have a category on the left-hand side named Manage payments, click here and you ...
    • Whisper announcement

      How to find and use the whisper announcement The whisper setting allows the user to be informed that the call relates to a Paytia inbound payment by playing a short double beep. The whisper announcement is located under the sub menu Configure ...
    • Call presentation

      How to navigate through call presentation This article outlines the call presentation category and how to configure. It covers the following: Contents of call presentation Payment system voice assistance Whisper announcement Contents of call ...