How do I update my payment card?

How do I update my payment card?


To update your payment card and resolve a subscription issue on Paytia, follow these steps:

Step-by-Step Process to Update Your Payment Card

  1. Log in to the Paytia Merchant Portal
    Access the Paytia portal using your credentials.

  2. Navigate to the Dashboard
    On the left-hand side menu, click on the Dashboard sub-menu.


  3. Click “Update Payment Card”
    Locate and click the button labeled Update payment card.

  4. Enter Your New Card Details

    • A pop-up window will appear prompting you to enter your payment card information.
    • Fill in the required fields, including the card number.
    • Ensure your details are correct before proceeding.

  5. Submit the Card Information

    • Click the Submit button to save the updated card details.
    • Wait for confirmation that your card has been successfully updated.

  6. Renew Your Subscription

    • If your subscription is Inactive, you will see a red warning message:
      “Your subscription has expired. Please click the Renew Subscription button.”

    • Click the Renew Subscription button to reactivate your account.

Confirmation

Once your payment details are updated and your subscription is renewed, you can resume using Paytia's services.

Troubleshooting

  • If you encounter any issues during this process, such as a failed update or submission error:
    Contact Paytia Technical Support:

By following these steps, you can ensure uninterrupted access to Paytia's platform.


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