SIP call settings

SIP call settings

How to navigate SIP call settings on the portal

The SIP call settings allow you to change how you pass telephone numbers on your telephone system, so you can see the correct CLI and DDI calling.


To find SIP call settings, login to the Paytia service as an admin, from here you will see a selection of categories on the left-hand side of the page. 

Click on Configure telephony, from there you will find various sub-categories, one of which is SIP call settings, click on this.


You can change how inbound/outbound calls come through Paytia as we pass telephone numbers onto your system.


The first setting labelled CLI and DDI received are forwarded on enables you to choose whether you wish to pass both CLI & DDI to your telephone system (Inbound) or to pass onto the telephony carrier (Outbound)


The other option is if you wish to mask your personal number we can hide your DDI, we will then forward your CLI on but the DDI will be changed to the Paytia number. You can see what your Paytia number is by clicking on Payment-line under the Configure telephony category 


If you wish to do this on inbound/outbound change your setting to CLI is forwarded on but DDI is changed to the Paytia call to number


The second setting is to choose which number format you wish to be made inbound or outbound to/from your phone system.

From here you can choose;

  1. E.164 format - + Two/Three digit country code, no lead zero (e.g. +44)
  2. National format - No country code (e.g. 01/02/03)
  3. National format without the lead zero - No lead zero with country code (e.g. 1/2/3)

    • Related Articles

    • Call presentation

      How to navigate through call presentation This article outlines the call presentation category and how to configure. It covers the following: Contents of call presentation Payment system voice assistance Whisper announcement Contents of call ...
    • How do I configure SIP as a service from Paytia?

      Adding a sip trunk profile to your telephone system to allow calling in and out via Paytia When connecting your telephone system to the Paytia SIP as a service product there will be several settings you will need to setup on your SIP trunk ...
    • How do I add additional SIP numbers?

      This article will show you how do add additional SIP numbers to your Paytia account. Adding more numbers When you have SIP calling services enabled on your Paytia account it will unlock additional features under the Payment line menu option. If you ...
    • How can I set the telephone number that appears on my customer's phone when you call them?

      Ensure your customer recognises your call Paytia enables you to present to customers either your new secure payment number supplied by Paytia, or the number of the phone you're using to call the customer. Your service will display your new secure ...
    • How do I test what telephone number I am calling Paytia from?

      Checking the telephone number your business presents to customers when calling outbound We suggest that you place a telephone call to a mobile phone so you can see what telephone number your business is presenting when it makes calls out. Go to the ...