What are the alternative phone-routing options for using Paytia with Aircall?

What are the alternative phone-routing options for using Paytia with Aircall?

Customer call-routing options for inbound calls

Option 1: Inline — all incoming calls routed through Paytia


Calls are routed to and from Paytia over standard telephony using a unique ‘secure-payment’ phone number provided by Paytia

Select your new secure-payment number during setup, decide on which Aircall number you want to receive payment calls and go!

Want to keep your existing published number?

Contact Aircall support and instruct them to divert your existing number (DDI) to the new Paytia-supplied number.

Option 2: via Aircall IVR

It is possible to configure your existing business telephone number on Aircall to relay calls through the Paytia service. This process works with the following call-routing logic.

  1. Your aircall telephone number customers call is answered by an Aircall IVR plan. This means customers hear a list of key-press options to reach a department in your business.
  2. The key-press option you want to secure with the paytia payment service will be set to call the Paytia secure payment number you were assigned in the Paytia account setup.
  3. On Paytia you configure your Paytia account to send your payment calls back to the requisite team or department.

Here are the relevant settings to change in your aircall console.






In your Paytia admin console, under the "Configure telephony > Payment line" menu you can set the telephone number for your aircall agent group in the “Where we send customer incoming calls” option.


    • Related Articles

    • How do I configure Aircall with Paytia?

      Configuring Aircall with Paytia Paytia sign-up 1. Enter in your email address, set a password and accept terms of use. 2. Check your email for verification link. 3. Verify email address and log in. 4. Select Get started 5. Sign in or sign up for a ...
    • How do I set up Paytia to work with BT One Phone?

      This article explains the options available to set up Paytia Secure Virtual Terminal to work in conjunction with the small-business phone service, BT One Phone In order to protect your customers and your business during the payment process, your call ...
    • Call presentation

      How to navigate through call presentation This article outlines the call presentation category and how to configure. It covers the following: Contents of call presentation Payment system voice assistance Whisper announcement Contents of call ...
    • How do I use Paytia Webhooks?

      Configure webhooks in the Paytia merchant administrative portal Webhooks are used to notify and send information out from the Paytia platform to third party service providers. At present the webhook service allows telephony partners that wish to add ...
    • SIP call settings

      How to navigate SIP call settings on the portal The SIP call settings allow you to change how you pass telephone numbers on your telephone system, so you can see the correct CLI and DDI calling. To find SIP call settings, login to the Paytia service ...