What does the call records log menu allow me to do?
The call records menu allows you to see all the inbound and outbound telephone calls made through the Paytia platform.
This menu gives access to additional detailed information by using the Action buttons, View and Webhooks.
Call records page
Access to this report is from the Log information (an additional licence feature) menu
Call records page
Column data
| Column header | Details of what each column shows |
| SR. NO. | The row number |
| CDR ID | UniqueID value to track the telephone call |
| MERCHANT EMAIL | The admin e-mail address or username for your Paytia account |
| CALL FROM | Phone number calling into the Paytia service (CLI) |
| CALL TO (PAYTIA) | The called number or Paytia number (DDI) |
| CALL TO | The number Paytia is calling on to (DDI) |
| START TIME | The date and time the call starts (in UNIX time and date format) |
| END TIME | The date and time the call ends (in UNIX time and date format) |
| DURATION | The duration the call lasted from start to end in hh:mm:ss |
| RINGING | How long the call was ringing from start time to answer time in hh:mm:ss |
| ACTIONS | Action buttons |
Report filters
Date range filtering
Date filtering allows you to reduce the amount of data you want to view to a specified day or date range.
If you want to select just one day's worth of data you can click the same date twice to select the start and end date as the selected day.
Keywords
The keyword filter allows you to look for specific alphanumeric information stored in each column and row of the Transaction table. This is useful if you are looking for a customer name, telephone number or transaction ID, or amount.
View
The View button will give you access to a consolidated summary view of all the information the Paytia platform stores on the transaction related to a telephone call.
Call Log History
Example
API details shows you all the internal API exchange between Paytia telephony and API services. This is used for troubleshooting and transparency of the data passed internally on the Paytia service.
See this article for more details API Details
Webhook request button
The Webhook Request button will show you all the webhooks associated with the call that has been made/received. The webhooks are shown in the order that the Paytia platform has sent them back to your business. Webhook URL's are specified in the API post Paytia receives from your system.
See article Webhook request
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