What's included in call bundles?

What's Included in Paytia Call Bundles?


What's Included in Paytia Call Bundles?

When you subscribe to Paytia’s real-time payment solutions, such as Agent Capture Assist, your subscription includes a bundle of calling minutes. These minutes are designed to simplify billing and cover your payment-related phone calls. Below is a detailed explanation of what is included and excluded in your call bundles.

Included in Call Bundles

  1. Incoming and Outgoing Calls

    • The bundled minutes cover both incoming and outgoing calls made using the Paytia platform.
    • Calls are connected through the Public Switched Telephone Network (PSTN) or SIP, with charges for PSTN calls included in the bundle.

  2. Domestic Landlines and Mobiles

    • Bundled minutes include outgoing calls made to standard in-country destinations:
      • Landlines
      • Mobile numbers

  3. Payment Solution Integration

    • These minutes are specifically allocated for calls associated with real-time payment processing through the Paytia platform.

Excluded from Call Bundles

  1. Non-Standard Numbers

    • Calls to international numbers or non-standard destinations (e.g., premium-rate numbers) are not included in the bundle. These calls are treated as “out-of-bundle” and charged separately at the end of the month.

  2. Premium-Rate and High-Charge Numbers

    • Paytia typically blocks calls to certain high-cost or premium-rate numbers to prevent service abuse.
    • If you need to make such calls, inform Paytia during the setup process.

Important Notes

  • Custom Call Needs

    • If you anticipate making international calls or reaching non-standard numbers, notify Paytia when setting up your account. Paytia will:
      • Confirm applicable tariffs.
      • Ensure the necessary calls are allowed.

  • Out-of-Bundle Rates

    • Charges for out-of-bundle calls will appear on your invoice at the end of the billing cycle. Contact Paytia for the latest call rate details.

  • Service Abuse Prevention

    • Paytia blocks high-cost or premium-rate calls to protect your business and maintain platform security.

Need Assistance?

For more information about call bundles or to view Paytia’s call rates, contact Support. Paytia’s team can help tailor your call plan to fit your specific business needs.


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