When you see a minus figure in your call minutes remaining this is because we didn't want to cut you off on the last call you made or received, so we allowed you to borrow extra secure call minutes up until your call was completed.
When you purchase a Paytia real-time solution such as Agent Capture Assist, your subscription comes with a set amount of calling minutes. This article explains what is included and excluded in your call minutes. Paytia's real-time payment solutions ...
How to navigate through call presentation This article outlines the call presentation category and how to configure. It covers the following: Contents of call presentation Payment system voice assistance Whisper announcement Contents of call ...
This section is used for accessing information on telephone calls or transactions processed. This article outlines the call records category and how to configure. It covers the following: Contents of call records Columns in the report Export, search ...
This article will show you have to make an "agent call-return" for an user This article outlines call return functions and how to configure them. It covers the following: What is agent call-return? Purchasing additional telephone numbers Assigning ...
This will show you where to top-up call minutes on the Agent Capture Assist Should you run out of minutes you will be able to purchase top-up call minutes from inside the admin account of your Agent Capture Assist. Once logged in there is a page ...