Changing your set up
How do I bulk import users?
How to Bulk Import Users on Paytia The Bulk Import User feature allows administrators to quickly upload a list of users to their Paytia platform using a CSV template. Steps to Bulk Import Users 1. Navigate to the Users Page Go to Administer Users > ...
Controlling the International dial prefix on Paytia telephone numbers
Controlling the international dial prefix for phone numbers is available in the Settings > International dial prefixes sub-menu. This control page allows you to quickly add any country you want to use on the Paytia platform for inbound call divert or ...
Controlling Card Brand and Card Type Acceptance with Paytia
Controlling Card Brand and Card Type Acceptance with Paytia Paytia provides administrators with the ability to control which card brands and types are accepted for telephone payments. This feature enhances security and aligns with business ...
Editing your contact details
Editing your contact details The Contact details section of the Paytia administrative portal allows you to change the information for the following settings 1. The primary email address on your account. This is the email address you signed up with ...
I already have a merchant account with a payment provider, can I use that?
Can I Use My Existing Merchant Account With Paytia? Yes, you can use your existing merchant account with Paytia! Here's how it works, depending on your payment gateway: Direct Payment Partner Scheme If your payment gateway is part of Paytia's Direct ...
How do I change the voice from male/female on the Payment system voice assistant?
How to Change the Voice Between Male and Female on the Payment System Voice Assistant Access the Admin Portal Log into your Agent Capture Assist Admin Account. Navigate to Default Call Presentation Go to the Configure Telephony menu. Click on Default ...
How do I use Paytia Webhooks?
Configuring Webhooks in the Paytia Merchant Administrative Portal Webhooks enable the Paytia platform to send notifications and data to third-party service providers. These notifications are essential for integrating the Paytia Agent Capture Assist ...
How do I add a merchant account profile to a payment gateway?
Setting Up a Merchant Account Profile on Paytia Paytia provides merchants with the ability to connect multiple merchant accounts to their payment gateway, ensuring flexibility in handling multiple bank accounts for payment processing. Here’s how to ...
Can we add account numbers?
Adding multiple account numbers and linking them to the payment gateway The Account number sections allow our merchants to build up two part account numbers i.e. our account number always start ACC then they continue either 001, 002, 003 or CC1. The ...
How to Add an API Key on Paytia
How to Add an API Key on Paytia Adding an API key to your Paytia account is essential for integrating external applications or services with your merchant account on the Paytia platform. Follow the steps below to generate and manage an API key. Steps ...
What does the call records log menu allow me to do?
The call records menu allows you to see all the inbound and outbound telephone calls made through the Paytia platform. This menu gives access to additional detailed information by using the Action buttons, View and Webhooks. Call records page Access ...
Can I have more than one merchant ID?
Adding Multiple Merchant IDs to the Agent Capture Assist Form Agent Capture Assist enables businesses to process payments for multiple Merchant IDs under the same payment gateway. This functionality provides flexibility for businesses managing ...
How can I make outbound calls to Paytia from a withheld number?
Allow users to call out to customers from a withheld number To set up a dedicated telephone number agents will call Paytia from withheld numbers you need two settings configured. 1. Purchase a new additional telephone number. 2. Assign the new ...
Using test cards with the Paytia service
How to Use a Test Card to Verify Paytia Works To test your Paytia service, you can process dummy or test payments using supported payment gateways. This allows you to ensure the system is functioning correctly without handling real transactions. ...
How do I add my own email service to send payment links?
Configuring Your Business Email for SMTP Emails in Paytia To enhance your business branding and ensure professional communication, you can configure your business email domain for sending SMTP emails through Paytia. Follow these steps to set up your ...
How do I upload my company logo?
How to Use Your Company Logo on Payment Links Pages To provide a more personalized experience for your customers, you can replace the default Paytia logo on the payment confirmation page with your company’s logo. Follow these steps to upload and ...
How do I change the file type of the daily transaction report?
Changing Your Report File Type Settings To modify the file type of your daily transaction report, follow the steps below: Step-by-Step Instructions: Log in to the Merchant Portal Navigate to the Paytia Merchant Portal and log in using your ...
How do I manage IP access?
Managing IP Access on the Paytia Platform Why Manage IP Access? Managing IP access is essential for: Security: Restricting access to approved IP addresses ensures only authorized users can access sensitive data, reducing the risk of hacking or ...
How do I turn off the Keyphone setting?
The Keyphone setting will allow you the choice on whether you wish your merchant/agent to take payments via the phone without the use of Agent Capture Assist. This article will guide you on how to access this setting. Contents of Keyphone setting ...
How do I update my payment card?
To update your payment card and resolve a subscription issue on Paytia, follow these steps: Step-by-Step Process to Update Your Payment Card Log in to the Paytia Merchant Portal Access the Paytia portal using your credentials. Navigate to the ...