Platform
E-mails sent log
Instructions for Accessing and Managing the Email Sent Log in Paytia The Email Sent Log in Paytia provides a comprehensive report of all emails sent from your account via Paytia’s AWS platform. This includes tracking the delivery status of emails, ...
Feature settings
Note: Feature settings are all licenced so you may not have all the settings we will explain on this article. The Feature settings are used for system wide services allowing control of different aspects of the Paytia service. To find Feature ...
Manage numbers list
This article discusses the Manage numbers list category and how to assign inbound/outbound calls to your users while still using the numbers you've assigned. It covers the following: The Manage Numbers list Paytia service Number type Additional ...
Manage subscription
How to Manage Your Paytia Subscription Paytia's Subscription and Billing section allows you to manage your subscription, invoices, payment methods, and account status. Follow these instructions to navigate and manage your subscription effectively. 1. ...
Whisper announcement
How to Find and Use the Whisper Announcement Feature The Whisper Announcement feature informs users that an incoming call is related to a Paytia inbound payment. This is done by playing a short double beep at the start of the call. Follow these steps ...
Upgrade Package
How to Upgrade Your Package on the Paytia Platform Upgrading your subscription on the Paytia platform is straightforward. This guide explains the steps to navigate to the upgrade section and choose the appropriate option for your business. Step 1: ...
Extra features
Adding Extra Features to Your Merchant and User Account You can enhance your Paytia experience by adding extra features to your merchant and user account. Follow the steps below to locate and purchase additional features. Step 1: Navigate to Add ...
Third-party logs
Third-Party Logs Menu The Third-Party Logs menu in the Paytia platform provides insights into webhook data sent to your system when using Paytia's API services. This feature allows you to view detailed logs of all transactions, including their ...
CDR details view
What does the Call records details view show me? The Call records details (CDR) view is available to show detailed information relating to each call that takes place over the Paytia system. From here you have access to a logged record of each event ...
Log information
What Can You Do with the Log Information Menu? The Log Information menu on the Paytia platform provides access to detailed records and logs related to transactions, third-party integrations, and telephone calls. This menu includes sub-menus for ...
Third-party webhook logs
What Does the Third-Party Webhook Log Show? The Third-Party Webhook Log provides a comprehensive view of all data received from third-party systems into the Paytia platform. This data is filtered by the unique X-PAYTIA-API Key, which is specific to ...
Transaction logs
Understanding Transaction Logs The Transaction Logs feature in the Paytia portal provides detailed insights into payment transactions processed via the platform. These logs are essential for monitoring, troubleshooting, and auditing payment-related ...
API details
What Can I See in the API Details View? The API Details View provides an in-depth look at the internal API exchanges between Paytia's telephony and API services. This feature is designed for troubleshooting and offers transparency into the data ...
Payment history
Payment History for Transactions This section provides an overview of the payment history feature in the Paytia platform, including its contents, functionality, and configuration. Accessing Payment History Navigate to Reports and Alerts: On the ...
Data-capture
Customizing Data Capture on the Paytia Platform This guide explains how to configure the Data-Capture section on the Paytia platform, including setting up custom fields and enabling the Address Verification System (AVS) to enhance your payment ...
Call records report
Call Records Report Guide The Call Records Report provides detailed information about telephone calls and transactions processed through the Paytia system. Below is an instructional guide on how to access, navigate, and utilize this report ...
SIP call settings
How to Navigate and Configure SIP Call Settings on the Paytia Portal The SIP Call Settings feature allows you to manage how inbound and outbound telephone numbers are processed through Paytia. This includes defining CLI (Caller Line Identification) ...
Default call presentation
Configuring Default Call Presentation The Default Call Presentation settings allow you to manage how your secure payment number is used for incoming and outgoing calls. This ensures that calls are routed correctly, with the appropriate caller ID ...
Call presentation
Navigating Call Presentation Settings on Paytia This guide explains how to configure the Call Presentation, Payment System Voice Assistance, and Whisper Announcement settings on the Paytia platform. 1. Accessing Call Presentation Settings Log in to ...
Ecommerce payment report
Accessing Ecommerce Payment Reports on Paytia Paytia provides detailed reports for ecommerce transactions, including payment links and web checkout transactions. These reports can be accessed through the administrative portal or user view. Follow the ...
Departments
How to Create and Navigate Through Departments This guide provides step-by-step instructions to configure and manage departments in your Paytia system. Contents of Departments A default department named All is created during the initial onboarding ...
Users
Navigating the Users Section in Paytia The Users section in the Paytia Admin Portal allows you to add, edit, or delete user accounts and licenses. Below is a step-by-step guide to managing users effectively. Accessing the Users Section Log in to the ...
Dashboard
Understanding the Dashboard in Paytia's Agent Capture Assist The Dashboard is the central hub where you can monitor your account status and activity when signed into Paytia's Agent Capture Assist. Key Sections of the Dashboard: Package Information: ...
User role rights
This article will guide the merchant on creating user role rights and how to apply them to user that they create This guide walks you through the process of creating user role rights on the Paytia platform and applying them to users. User role rights ...