Troubleshooting
When I open the Paytia WebRTC dialler on my MAC in the Google Chrome browser it shows as full screen
Resolving Full-Screen Display of Paytia WebRTC Dialler on Mac When opening the Paytia WebRTC dialler on a MacBook using Google Chrome, the dialler may display in full screen instead of as a small, phone-sized window. Below is a step-by-step guide to ...
Gateway Error Messages: Understanding and Resolving Issues
Gateway Error Messages: Understanding and Resolving Issues This guide provides context to common error messages encountered by Paytia when interacting with payment gateways and offers steps to resolve them effectively. 1. Security Violation A ...
Free Set-Up Support for Paytia’s Agent Capture Assist
Free Set-Up Support for Paytia’s Agent Capture Assist Getting started with Agent Capture Assist is simple, and we are here to help. Our dedicated support team will guide you through the entire set-up process to ensure your account is fully ...
How do I cancel my Paytia account?
How to Cancel Your Paytia Account If you wish to delete your Paytia account, follow these instructions. Please note that deleting your account will result in the following: Permanent Data Removal: All personal identity data associated with your ...
How is money paid into my bank?
How Your Money Gets Processed to Your Bank Account As a Paytia secured merchant, the payment process ensures secure and seamless transactions, transferring funds directly to your business bank account. Below is an overview of how this process works: ...
What are the support hours, priorities and service level agreements?
Support Hours, Priorities, and Service Level Agreements (SLAs) Our support desk is dedicated to providing timely and efficient assistance for all your needs. Below is an overview of our support hours, ticket priorities, and associated SLAs: Support ...
Do I have to install software on my PC to take payments?
Do I Need to Install Software to Take Payments? No, you do not need to install any software on your PC to take payments using Agent Capture Assist. All you need is a telephone handset to make and receive calls. The payment process is entirely ...
What is an OTP code?
Entering Your OTP Verification Code for Agent Capture Assist To complete the registration process for your Agent Capture Assist account, you’ll need to verify your email address by entering the OTP (One-Time Password) sent to your registered email. ...
How do I add extra sub administrative users?
How to Add Extra Sub-Administrative Users in Paytia If you need to add users with limited administrative access to Paytia's Agent Capture Assist, follow the steps below. Sub-administrators can only access specific menu options assigned to their role. ...
How should I enter monetary values in the payment IVR?
Entering Monetary Values in the Payment IVR When using Paytia's Payment IVR system, it's important to enter monetary values correctly via the telephone keypad. The system interprets your input as though there is an imaginary decimal point. Follow the ...
How to Change Your Password
How to Change Your Password If you need to update your password for your Paytia account, follow these simple steps: Option 1: Update Your Password If you know your current password: Log in to your Paytia account. From the left-hand menu, navigate to ...
Payment Types Supported by Paytia
Payment Types Supported by Paytia The Paytia platform integrates with banks and payment service providers to enable secure telephone payments for merchants. Paytia supports a variety of payment types to cater to different business needs. The ...
How do I reset a users password?
Changing a User's Password for Login If an agent needs to reset their password for accessing the Agent Capture Assist system, you can manage this easily through the management portal. Follow the steps below to resend a password reset link. Step 1: ...
What is an Agent ID?
What is an Agent ID? An Agent ID is a unique identifier that allows your business to track which member of staff processed a payment. It ensures accountability and provides a clear record of sales and payment activities. Purpose of an Agent ID: ...
How do I register my payment card?
How to Register Your Payment Card Registering your payment card is a quick and straightforward process. Follow the steps below to securely add your card to your Paytia account for use with Paytia’s products and services. Step 1: Verify Your Email ...
How do I log onto the Paytia payment platform?
How to login to your Paytia payment service The platform can be accessed from https://accounts.paytia.com/login Once you are on the login screen you have two options for profile type. These are; 1. Administrator 2. User Administration profiles - This ...
How do customers call my existing phone number & still take payments?
How to Enable Customers to Call Your Existing Phone Number and Take Payments Securely This guide explains three methods to configure your telephony system so you can take secure card payments on incoming calls through Paytia. 1. Publish Your New ...
How do I add the Paytia payment service IP address to my payment gateway?
Trusting Paytia on your payment service gateway account Some payment gateways operate by whitelisting the IP address where payment requests are sent from. If this is a requirement you will need to use the following details to trust Paytia on payment ...
Reconciling Payments Made via Paytia
Reconciling Payments Made via Paytia Paytia provides detailed metadata for every transaction processed, allowing merchants to easily reconcile phone payments with their order records. This guide explains how to match payment data and streamline your ...
Can I send my customer a payment receipt?
Sending a Customer Payment Receipt Using Paytia Paytia allows you to email payment receipts directly to customers after a successful transaction. Follow these steps to activate and use the payment receipt functionality. 1. Setting Up the ...
What telephone number do I enter so that customers call me?
The telephone number we will divert your secure payment telephone calls to When customers need to make a payment they can call you on your chosen Paytia secure payment telephone number (you chose earlier in the setup). Choose the country code and ...