Troubleshooting
When I open the Paytia WebRTC dialler on my MAC in the Google Chrome browser it shows as full screen
Resolving Full-Screen Display of Paytia WebRTC Dialler on Mac When opening the Paytia WebRTC dialler on a MacBook using Google Chrome, the dialler may display in full screen instead of as a small, phone-sized window. Below is a step-by-step guide to ...
Payment forms - allowing customers to choose to store their card on their account for future purchases
Stripe Stripe doesn't allow customers to make their own choice to have their payment card details stored to file or not. By default Stripe always captures a card to a customer account and sets it as a default payment type. Although useful it isn't ...
Gateway error messages
Gateway Error Messages: Understanding and Resolving Issues This guide provides context to common error messages encountered by Paytia when interacting with payment gateways and offers steps to resolve them effectively. 1. Security Violation A ...
Call quality issue troubleshooting
In order for Paytia to troubleshoot call quality issues it would be great if you can explain how the call sounded to each party on the conversation. 1. Could one party not hear the other at all (one way audio)? If so which party could not hear the ...
Free Set-Up Support for Paytia’s Agent Capture Assist
Free Set-Up Support for Paytia’s Agent Capture Assist Getting started with Agent Capture Assist is simple, and we are here to help. Our dedicated support team will guide you through the entire set-up process to ensure your account is fully ...
Why Aren't My Customer Details Appearing in Reports After Payment?
Why Aren't My Customer Details Appearing in Reports After Payment? If customer details are not visible in Paytia's or your payment gateway's reports, it may be because the payment was taken using Keyphone instead of Agent Capture Assist. What is ...
How do I cancel my Paytia account?
How to Cancel Your Paytia Account If you wish to delete your Paytia account, follow these instructions carefully. Please note that deleting your account will result in the following: Permanent Data Removal: All personal identity data associated with ...
How is money paid into my bank?
How Your Money Gets Processed to Your Bank Account As a Paytia secured merchant, the payment process ensures secure and seamless transactions, transferring funds directly to your business bank account. Below is an overview of how this process works: ...
What are the support hours, priorities and service level agreements?
Support Hours, Priorities, and Service Level Agreements (SLAs) Our support desk is dedicated to providing timely and efficient assistance for all your needs. Below is an overview of our support hours, ticket priorities, and associated SLAs: Support ...
Why do my minutes remaining show a minus figure?
Understanding Negative Call Minutes in Paytia If your Minutes Remaining display shows a negative figure, here’s what it means and why it occurs. Why Does the Balance Show Negative Minutes? Negative minutes indicate that your account has exceeded the ...
What payment gateway accounts can be used with Paytia?
Payment Gateway Accounts Supported by Paytia Paytia offers seamless integration with a range of payment gateway providers to ensure secure and efficient payment processing. Below is a list of payment gateways that can currently be used with Paytia's ...
Do I have to install software on my PC to take payments?
Do I Need to Install Software to Take Payments? No, you do not need to install any software on your PC to take payments using Agent Capture Assist. All you need is a telephone handset to make and receive calls. The payment process is entirely ...
Can more than one person use our payment service?
Can More Than One Person Use Paytia’s Payment Service? Yes, Paytia's payment service is designed to support multiple users within a business. Whether you need a dedicated number for each individual or a shared number for your entire organization, we ...
What is an OTP code?
Entering Your OTP Verification Code for Agent Capture Assist To complete the registration process for your Agent Capture Assist account, you’ll need to verify your email address by entering the OTP (One-Time Password) sent to your registered email. ...
Can Paytia work with my payment gateway?
Can Paytia Work with My Payment Gateway? Integrating Paytia into the payment gateway you already use is possible, and we strive to create integrated solutions for mainstream payment providers. However, with thousands of gateways available, additional ...
What payment gateways are on Paytia's network?
Find below information on which payment gateways are on-network Stripe Worldpay Opayo Elavon Barclaycard EPDQ Lloyds IPG Verifone PayPal Braintree Global Payments/ Realex Cybersource AMEX Trust Payments
How do I add extra sub administrative users?
How to Add Extra Sub-Administrative Users in Paytia If you need to add users with limited administrative access to Paytia's Agent Capture Assist, follow the steps below. Sub-administrators can only access specific menu options assigned to their role. ...
How should I enter monetary values in the payment IVR?
Entering Monetary Values in the Payment IVR When using Paytia's Payment IVR system, it's important to enter monetary values correctly via the telephone keypad. The system interprets your input as though there is an imaginary decimal point. Follow the ...
How to Change Your Password
How to Change Your Password If you need to update your password for your Paytia account, follow these simple steps: Option 1: Update Your Password If you know your current password: Log in to your Paytia account. From the left-hand menu, navigate to ...
Payment Types Supported by Paytia
Payment Types Supported by Paytia The Paytia platform integrates with banks and payment service providers to enable secure telephone payments for merchants. Paytia supports a variety of payment types to cater to different business needs. The ...
How do I find an invoice for the service?
How to Locate and Download a Copy Invoice Follow these steps to access and download a copy of your invoice from the Agent Capture Assist management portal: Access the Management Portal Open your browser and navigate to https://accounts.paytia.com. ...
How do I reset a users password?
Changing a User's Password for Login If an agent needs to reset their password for accessing the Agent Capture Assist system, you can manage this easily through the management portal. Follow the steps below to resend a password reset link. Step 1: ...
How do I find my transactions?
Looking at transaction reports for payments you have taken There are two transaction reports merchants and users can use to check payments taken. 1. The merchant administrative portal - this holds the consolidated transaction and payment history ...
What is an Agent ID?
What is an Agent ID? An Agent ID is a unique identifier that allows your business to track which member of staff processed a payment. It ensures accountability and provides a clear record of sales and payment activities. Purpose of an Agent ID: ...
Can I use a Virtual Terminal with Paytia Agent Capture Assist?
Take a look at our Agent Capture Assist Yes, Paytia offers a Agent Capture Assist that allows users to have a web form they can use when taking payments. Customers still use their telephone keypad to enter card details when on the call, but agents do ...
How do I register my payment card?
How to Register Your Payment Card Registering your payment card is a quick and straightforward process. Follow the steps below to securely add your card to your Paytia account for use with Paytia’s products and services. Step 1: Verify Your Email ...
How do I log onto the Paytia payment platform?
How to login to your Paytia payment service The platform can be accessed from https://accounts.paytia.com/login Once you are on the login screen you have two options for profile type. These are; 1. Administrator 2. User Administration profiles - This ...
How do customers call my existing phone number & still take payments?
How to Enable Customers to Call Your Existing Phone Number and Take Payments Securely This guide explains three methods to configure your telephony system so you can take secure card payments on incoming calls through Paytia. 1. Publish Your New ...
How do I add the Paytia payment service IP address to my payment gateway?
Trusting Paytia on your payment service gateway account Some payment gateways operate by whitelisting the IP address where payment requests are sent from. If this is a requirement you will need to use the following details to trust Paytia on payment ...
Reconciling Payments Made via Paytia
Reconciling Payments Made via Paytia Paytia provides detailed metadata for every transaction processed, allowing merchants to easily reconcile phone payments with their order records. This guide explains how to match payment data and streamline your ...
How do I add an additional user license?
The following article will guide to to adding extra user licenses to your account There are two places you can purchase additional user licences. 1. The Administer users > Users menus 2. The Subscription and billing > Add extra features menus If you ...
Can I send my customer a payment receipt?
Sending a Customer Payment Receipt Using Paytia Paytia allows you to email payment receipts directly to customers after a successful transaction. Follow these steps to activate and use the payment receipt functionality. 1. Setting Up the ...
When do we pick a telephone number?
How do I choose a secure telephone number? As part of the account setup process you will be able to pick a telephone number for the country your package was created for. The country will already be loaded and you can use the area code field to filter ...
What telephone number do I enter so that customers call me?
The telephone number we will divert your secure payment telephone calls to When customers need to make a payment they can call you on your chosen Paytia secure payment telephone number (you chose earlier in the setup). Choose the country code and ...