Troubleshooting
Troubleshooting Call Audio Quality Issues with Paytia
Paytia is designed to sit securely in the middle of a phone call between a business user and a customer. This call path often involves a carrier on one end and a business telephone system on the other. Because of this setup, audio quality issues may ...
When I open the Paytia WebRTC dialler on my MAC in the Google Chrome browser it shows as full screen
Resolving Full-Screen Display of Paytia WebRTC Dialler on Mac When opening the Paytia WebRTC dialler on a MacBook using Google Chrome, the dialler may display in full screen instead of as a small, phone-sized window. Below is a step-by-step guide to ...
Gateway Error Messages: Understanding and Resolving Issues
Gateway Error Messages: Understanding and Resolving Issues This guide provides context to common error messages encountered by Paytia when interacting with payment gateways and offers steps to resolve them effectively. 1. Security Violation A ...
Why Aren't My Customer Details Appearing in Reports After Payment?
Why Aren't My Customer Details Appearing in Reports After Payment? If customer details are not visible in Paytia's or your payment gateway's reports, it may be because the payment was taken using Keyphone instead of Agent Capture Assist. What is ...
Do I have to install software on my PC to take payments?
Do I Need to Install Software to Take Payments? No, you do not need to install any software on your PC to take payments using Agent Capture Assist. All you need is a telephone handset to make and receive calls. The payment process is entirely ...
What is an OTP code?
Entering Your OTP Verification Code for Agent Capture Assist To complete the registration process for your Agent Capture Assist account, you’ll need to verify your email address by entering the OTP (One-Time Password) sent to your registered email. ...
How should I enter monetary values in the payment IVR?
Entering Monetary Values in the Payment IVR When using Paytia's Payment IVR system, it's important to enter monetary values correctly via the telephone keypad. The system interprets your input as though there is an imaginary decimal point. Follow the ...
How to Change Your Password
How to Change Your Password If you need to update your password for your Paytia account, follow these simple steps: Option 1: Update Your Password If you know your current password: Log in to your Paytia account. From the left-hand menu, navigate to ...
How do I reset a users password?
Changing a User's Password for Login If an agent needs to reset their password for accessing the Agent Capture Assist system, you can manage this easily through the management portal. Follow the steps below to resend a password reset link. Step 1: ...
What is an Agent ID?
What is an Agent ID? An Agent ID is a unique identifier that allows your business to track which member of staff processed a payment. It ensures accountability and provides a clear record of sales and payment activities. Purpose of an Agent ID: ...