Troubleshooting
Free set-up support
Enquires on how to set-up Paytia's services We will help you get started with Agent Capture Assist. One of our dedicated team will call you to guide you through setting up your account. We can also answer any questions you may have ahead of taking ...
Why aren't my customers details being seen in the reports after the payment has been made?
Customers details are not appearing in Paytia's or payment gateway's reports If this is the case then this means you are taking a payment via Keyphone. Keyphone is our other product which let's you create a payment without the use of the Agent ...
How do I cancel my Payment links account?
Deleting my Payment links/Paytia account Deleting my Paytia account If you need to delete your Paytia account be aware this will carry out the following tasks 1. We will remove all your personal identity data 2. We will delete all your existing ...
How do I cancel my Paytia account?
Deleting my Paytia account If you need to delete your Paytia account be aware this will carry out the following tasks 1. We will remove all your personal identity data 2. We will delete all your existing transaction records in Paytia 3. We will ...
How is money paid into my bank?
Detailing the process of how your money gets processed to your bank account As a Paytia secured merchant, you will have a direct merchant account with one of our chosen payment / acquiring partners. This payment account provides a unique set of ...
What are the support hours, priorities and service level agreements?
The support desk maintains regular business hours of 9 AM to 5 PM Eastern, Monday through Friday. Tickets will be responded to only during these hours, with the exception of urgent tickets. Priorities and Service Level Agreements Each issue that ...
Why do my minutes remaining show a minus figure?
Used minutes show a minus figure When you see a minus figure in your call minutes remaining this is because we didn't want to cut you off on the last call you made or received, so we allowed you to borrow extra secure call minutes up until your call ...
What payment gateway accounts can be used with Paytia?
Below is a list of payment gateway accounts which can currently be used with Paytia's services. Stripe Worldpay PayPal Opayo Global Payments Verifone Lloyds Cardnet Barclaycard Trust Payments Elavon Don't see your payment provider listed? We always ...
Do I have to install software on my PC to take payments?
You do not need to install software on your PC to take payments with Agent Capture Assist. All you need is a telephone handset. Agent Capture Assist just requires that you make and receive calls through your dedicated Paytia telephone number. The ...
Can more than one person use our payment service?
Yes, we support either issuing a dedicated number per person or a single number for your business. Ask our sales team (sales@paytia.com) for any help for telephone numbers you are currently using when making and receiving calls.
What is an OTP code?
Entering your OTP verification code When you register for a Agent Capture Assist account you would have entered your first name, last name and an email address you can be contacted at for account notifications and billing. To verify we have got a ...
Can Paytia work with my payment gateway?
How would we integrate Paytia into the payment gateway we already use? Paytia tries to create integrated solutions for mainstream payment gateways but given there are thousands of payment gateways we could connect to Paytia will review additional ...
What payment gateways are on Paytia's network?
Find below information on which payment gateways are on-network Stripe Worldpay Opayo Elavon Barclaycard EPDQ Lloyds IPG Verifone PayPal Braintree Global Payments/ Realex Cybersource AMEX Trust Payments
How do I add extra sub administrative users?
Add users that can access Paytia's Agent Capture Assist to see only certain menu options for their job If you have users that need to access functions within the merchant portal you can now create - 1. Profile roles. 2. New administrative users. ...
How should I enter monetary values in the payment IVR?
How to type in monetary values using the telephone keypad The payment service is expecting you to enter a value as though you are using an imaginary decimal point. This is how it works; For example £100.00 or $100.00 would be entered as 10000 this ...
How do I change my password?
How to change your password If you wish to update your password, simply click on the bottom option, My Profile, at the foot of the admin menu. If you are unable to remember your login password you can reset it from the main portal login page - ...
What payment types does Paytia support?
Paytia enables multiple types of transaction to be made over the phone. This article explains the different options The Paytia platform is integrated with the payment gateways of banks and payment service providers. This allows merchants to process ...
How do I find an invoice for the service?
Where do I go to get copy invoices If you need to locate a copy invoice, you can obtain one from the Agent Capture Assist management portal. https://accounts.paytia.com If you log into the portal you can access the invoices by clicking on the ...
How do I reset a users password?
Changing a users password so they can login Passwords for agents are controlled from the Agent Capture Assist management portal. Your access link maybe slightly different, but you can also use https://accounts.pay729.net/login 1. Once logged in you ...
How do I find my transactions?
Looking at transaction reports for payments you have taken There are two transaction reports merchants and users can use to check payments taken. 1. The merchant administrative portal - this holds the consolidated transaction and payment history ...
What is an Agent ID?
An agent ID allows your business to identify which member of staff took a payment. When you sign up for an account with Paytia you will be asked to create agents. Each agent will be a member of your staff. Each agent is assigned with an agent ID so ...