Paytia IVR webhook flow

The initial post into Paytia will return a URL for the Paytia iframe. If you do not want to use the iframe you can ignore that response post ‘url’ value. 

{
    "httpStatus": true,
    "reference_id": "{the reference ID you sent}",
    "url": "<https://accounts.pay729>.{domain extension}/thirdparty/embededurl/{dynamic GUID Mjk4ODAw/cmVmZXJlbmNlX2lkX2lzX251bWJlcl8yMDM=}",
    "status": {
        "statusCode": 200,
        "statusDescription": "Success"
    }
}

Note: In the above example and value with { } delimiters will represent a specific syntax or value based on the response sent and Paytia platform being utilised.

The iframe will load the data you posted

The following are webhooks that will be returned as the transaction processing continues

When the agent has successfully entered their agent ID

payment_stage=agent_id&reference_id=reference_id_is_number_106&agent_id=100

The customer will be asked to confirm the amount being transacted.

Customer presses 1 to confirm the amount was correct

Customer presses 2 to say amount was wrong

success=0&reference_id=reference_id_is_number_113

Move to stage = Capture payment card

Now, we move to the:-

Customer enters their card number

The Paytia system will send representation X's for the number of digits collected (the total number vary based on card type from 13-19 digits)

The customer now presses the # key on their telephone keypad to confirm card

Card validation

Note: Exception - If the card number validation fails Paytia will return a webhook of

If all tests pass when the customer presses # key to confirm the card entry has concluded Paytia will follow

BIN validation passed

BIN success will now return card type match values and this webhook will be sent

Card expiry date capture stage

For each digit collected Paytia will send a webhook representing the Month (M), Month (M), Year (Y), Year (Y) of the card expiry date

If the date captured is correct Paytia will move to the CVV capture stage and will issue a webhook of

Note: there are variations in card brand for how long a CVV value is

(In the case of American Express)

Transaction processing stage

Responses

Failed

Success

Exceptions that can occur across the payment flow

Customer says the amount was incorrect in the IVR

The customer presses * on their telephone keypad in the IVR to cancel and return to the agent

The agent presses * in the IVR to cancel and return to the customer

The customer call leg hangs up/disconnects

The agent call leg hangs up/disconnects