FAQ
How do I assume payment types on the Agent Capture Assist forms to my users? They are not showing.
When you purchase new licences on your Paytia account they are not automatically added to the users. This gives the administrator the control to roll out payment types when required and to the users they choose. User licences are controlled from the ...
User prompts in Agent Capture Assist
Adding a user prompt instruction script the users see when taking payments using the Agent Capture Assist The user prompts allows you to populate a window on the Agent Capture Assist and is used for providing information, URL help links or any other ...
Webhook request button
What does the Webhook request button show me? Webhook request button The Webhook Request button will show you all the webhooks associated with the call that has been made/received. The webhooks are shown in the order that the Paytia platform has sent ...
How do I assign different payment types to my users?
Paytia enables users to take multiple types of payments. This article explains how to configure your user accounts to enable this, and how users take payments after a call using Agent Capture Assist The types of payments that are supported by Paytia ...
How do I capture a card?
This article will show you how to capture a card whilst using Paytia's Agent Capture Assist. In the Agent Capture Assist the user would see a dropdown for payment type and all the available payment types they have been granted access to. Complete ...
How do I use Agent Capture Assist to take payments?
How users of Agent Capture Assist sign in, receive calls, make calls and take payments First things first If you have been set up as a user then you will have received a 'welcome' email. If you don't, then ask your administrator to create you as a ...
How do I set up Agent Capture Assist for the first time?
How to get up and running using Agent Capture Assist Contents 1. How to sign-up and login to Agent Capture Assist 2. Connecting your payment provider account to Paytia 3. Set up your telephony 4. Register your payment card 5. Getting started Sign up ...
How do I set the countries my company operates in?
How can we set the countries we take payments for? Login to the portal Pick operating countries Select your country Set default country Operating country allows you to pick the countries your user's process payments for. To check if you have the ...
How do I add an user?
Adding agents for capturing User ID and security pin Agents exist in the system for two licenses; Capturing an User ID number when using the Paytia service by telephone handset only Providing the user access to the Paytia SAgent Capture Assist web ...
How do I use the test platform?
This article will guide you on how to use a test gateway within the Paytia platform Login When signed into your admin account of Paytia's Agent Capture Assist you will have a category on the left-hand side named Manage payments, click here and you ...
How do I set my pin for outbound calling?
Security pin for outbound calling through Agent Capture Assist When you progress through the setup process if your account package has the Outbound Calling license enabled you will be asked to set a 3 digit security pin. When you call your chosen ...
How do I take payments in different currencies?
Agent Capture Assist enables you take payments in currencies of your choice. This article explains how. Contents of Operating currency Making a payment Removing a currency Contents of operating currency The operating currency licence is used to give ...
Multi-currency Support
This article explains how you can operate with multiple currencies using Paytia's Agent Capture Assist Login to the portal Pick operating currency Select your currency Set default currency Multi-currency is an additional licence that can be added to ...
How do we get users active?
Sending users email verification, setting passwords and logging onto take payments Set User Panel - Access on the agent screen. Once you have created your users you can click on the Reset Password Link button, this will bring up the User panel - ...
How can I top-up call minutes?
This will show you where to top-up call minutes on the Agent Capture Assist Should you run out of minutes you will be able to purchase top-up call minutes from inside the admin account of your Agent Capture Assist. Once logged in there is a page ...
How do I enter a card for payment?
Credit or debit card capture to pay for my account If the package you have chosen to trial has an automatic upgrade to live or you have chosen to purchase the account to use immediately then Agent Capture Assist will prompt you to enter a credit or ...
How do I change the Agent Capture Assist address fields?
Changing the billing and shipping city fields from city selection to manual input For customers that have the Agent Capture Assist licence enabled you are able to make changes to the billing and shipping city fields so agents can either select a city ...
How do I configure my Agent Capture Assist?
Getting started with Agent Capture Assist This article outlines Agent Capture Assist functions and how to configure them. It covers the following: Initial configuration Administration console orientation Managing payments Administering users and ...
Adding custom fields to capture more payment information
How do I add fields to send additional custom values to Paytia and a payment gateway? Note: Custom fields is an additional licence. If you require this please contact sales@paytia.com Paytia has now introduced Custom fields as an additional licence ...
How do I take recurring payments?
This article explains how you can take recurring payments securely during calls using Paytia Agent Capture Assist In this article we explain the following: Login Beginning a payment Recurring payment options Recurring detail Taking an immediate ...
How do I make an agent call-return?
This article will show you have to make an "agent call-return" for an user This article outlines call return functions and how to configure them. It covers the following: What is agent call-return? Purchasing additional telephone numbers Assigning ...