FAQ
How do I set the operating currency?
How to Set the Operating Currency on the Paytia Platform This article provides step-by-step instructions to configure and manage the operating currency on the Paytia platform. Setting the correct operating currency ensures seamless processing of ...
CDR Details Webhooks: Push Data for Telephony Events
CDR Details Webhooks: Push Data for Telephony Events Paytia supports webhook push messages, enabling you to transmit real-time call information to a predefined URL. This functionality allows seamless programmatic decision-making within third-party ...
How do I assume payment types on the Agent Capture Assist forms to my users? They are not showing.
How to Assign Payment Types to Users on Agent Capture Assist When new licenses are purchased for your Paytia account, they are not automatically assigned to users. This feature gives administrators the flexibility to allocate payment types only when ...
User prompts in Agent Capture Assist
Adding a user prompt instruction script the users see when taking payments using the Agent Capture Assist The user prompts allows you to populate a window on the Agent Capture Assist and is used for providing information, URL help links or any other ...
Webhook request button
Webhook Request Button Overview The Webhook Request button in the Paytia platform provides a detailed log of all webhook interactions associated with a specific call or transaction. This feature is designed to help administrators and developers track ...
How do I assign different payment types to my users?
Paytia enables users to take multiple types of payments. This article explains how to configure your user accounts to enable this, and how users take payments after a call using Agent Capture Assist The types of payments that are supported by Paytia ...
How do I capture a card?
This article will show you how to capture a card whilst using Paytia's Agent Capture Assist. In the Agent Capture Assist the user would see a dropdown for payment type and all the available payment types they have been granted access to. Complete ...
How do I use Agent Capture Assist to take payments?
How users of Agent Capture Assist sign in, receive calls, make calls and take payments First things first If you have been set up as a user then you will have received a 'welcome' email. If you don't, then ask your administrator to create you as a ...
How do I set up Agent Capture Assist for the first time?
How to Set Up Agent Capture Assist for the First Time Agent Capture Assist simplifies secure payment processing over the phone. Follow these steps to get started. 1. Sign-Up and Login Access the Sign-Up Page: Upon purchasing Agent Capture Assist, you ...
How do I set the countries my company operates in?
How can we set the countries we take payments for? Login to the portal Pick operating countries Select your country Set default country Operating country allows you to pick the countries your user's process payments for. To check if you have the ...
How do I add an user?
Adding agents for capturing User ID and security pin Agents exist in the system for two licenses; Capturing an User ID number when using the Paytia service by telephone handset only Providing the user access to the Paytia SAgent Capture Assist web ...
How do I use the test platform?
How to Use the Test Platform in Paytia The Paytia platform allows administrators to simulate payment processes using a test gateway. This guide will walk you through how to enable test mode, manage accounts, and perform specific actions within the ...
How do I set my pin for outbound calling?
Security pin for outbound calling through Agent Capture Assist When you progress through the setup process if your account package has the Outbound Calling license enabled you will be asked to set a 3 digit security pin. When you call your chosen ...
How do I take payments in different currencies?
How to Take Payments in Different Currencies Using Agent Capture Assist Agent Capture Assist allows you to take payments in various currencies, making it ideal for merchants who cater to customers from multiple countries. This guide explains how to ...
Multi-currency Support
Multi-Currency Support in Paytia's Agent Capture Assist Introduction to Multi-Currency Support Paytia's Agent Capture Assist enables businesses to accept payments in multiple currencies, providing flexibility and convenience for international ...
How do we get users active?
Activating Users in Agent Capture Assist To enable users to log in and take payments, follow these steps: Step 1: Access the User Panel Go to the User Panel - Access screen in the administration portal. Select the Reset Password option for the user. ...
How can I top-up call minutes?
This will show you where to top-up call minutes on the Agent Capture Assist Should you run out of minutes you will be able to purchase top-up call minutes from inside the admin account of your Agent Capture Assist. Once logged in there is a page ...
How do I enter a card for payment?
How to Enter a Card for Payment Steps to Capture Credit or Debit Card Details: Prompt for Card Entry If your chosen trial package includes an automatic upgrade to a live account or you have purchased the account for immediate use, Agent Capture ...
How do I change the Agent Capture Assist address fields?
Changing the Billing and Shipping City Fields in Agent Capture Assist Agent Capture Assist offers administrators the flexibility to modify how the billing and shipping city fields function in the agent interface. You can configure these fields to ...
How do I configure my Agent Capture Assist?
Getting started with Agent Capture Assist This article outlines Agent Capture Assist functions and how to configure them. It covers the following: Initial configuration Administration console orientation Managing payments Administering users and ...
Adding custom fields to capture more payment information
How do I add fields to send additional custom values to Paytia and a payment gateway? Note: Custom fields is an additional licence. If you require this please contact sales@paytia.com Paytia has now introduced Custom fields as an additional licence ...
How do I take recurring payments?
This article explains how you can take recurring payments securely during calls using Paytia Agent Capture Assist In this article we explain the following: Login Beginning a payment Recurring payment options Recurring detail Taking an immediate ...
How do I make an agent call-return?
This article will show you have to make an "agent call-return" for an user This article outlines call return functions and how to configure them. It covers the following: What is agent call-return? Purchasing additional telephone numbers Assigning ...