Telephony
What's included in call bundles?
When you purchase a Paytia real-time solution such as Secure Virtual Terminal, your subscription comes with a set amount of calling minutes. This article explains what is included and excluded in your call minutes. Paytia's real-time payment ...
How do I set up Paytia to work with BT One Phone?
This article explains the options available to set up Paytia Secure Virtual Terminal to work in conjunction with the small-business phone service, BT One Phone In order to protect your customers and your business during the payment process, your call ...
How do I add additional SIP numbers?
This article will show you how do add additional SIP numbers to your Paytia account. Adding more numbers When you have SIP calling services enabled on your Paytia account it will unlock additional features under the Payment line menu option. If you ...
How do I configure SIP as a service from Paytia?
Adding a sip trunk profile to your telephone system to allow calling in and out via Paytia When connecting your telephone system to the Paytia SIP as a service product there will be several settings you will need to setup on your SIP trunk ...
When I call Paytia it puts the call back through to our main business telephone number?
How inbound and outbound calling works on Paytia Paytia telephony services work very simply in two directions. Inbound Outbound When you call into the Paytia payment line number your business chose Paytia receives two telephone numbers. The number ...
Can I use Secure Virtual Terminal with my mobile?
Using Paytia's Secure Virtual Terminal with your mobile Yes, Secure Virtual Terminal calls can be delivered to a landline or mobile telephone number. When you set up your account you will be asked to enter the telephone number you want to receive ...
What is a Paytia secure encrypted telephone number?
When you sign up for a plan with Paytia, we supply you with a secure encrypted telephone number from which to take payments. The merchant calls their customer or receives a call from their customer using their Paytia encrypted telephone number. This ...
I already have a telephone number. Do I need to replace it?
No your Secure Virtual Terminal number can point to your existing business telephone number. Having a dedicated payment number allows you to ensure business staff have a new dedicated process to take payments. Customers can call your dedicated ...
How do I purchase and deploy multiple Paytia numbers?
If you want to enable payments on multiple customer lines, you can purchase additional Paytia numbers and route them to different destinations in your organization. This article explains how. Why you may require multiple Paytia numbers Paytia ...
How do I present calls from a custom telephone number through Paytia?
Using a telephone number that you are not calling out from as the call line ID on Paytia If your business uses a telephone number that you are not calling out from, and you would like Paytia to mask your telephone calls with that telephone number you ...
Am I able to use an existing phone number with Secure Virtual Terminal or will I need to be assigned a new phone number?
Number Porting Secure Virtual Terminal supports Local Number Portability (LNP) which allows customers to migrate their existing numbers to Paytia. Optionally, customers may also choose to have Paytia provision new local phone numbers. ( numbers ...
How can I set the telephone number that appears on my customer's phone when you call them?
Ensure your customer recognises your call Paytia enables you to present to customers either your new secure payment number supplied by Paytia, or the number of the phone you're using to call the customer. Your service will display your new secure ...
How do I enter my call forwarding number?
How to enter your phone number as a call forwarding number. Enter in the phone number that you want Secure Virtual Terminal to call when you want to take a payment from customers. First enter the number that we can ring you on to allow you to answer ...
How do I test what telephone number I am calling Paytia from?
Checking the telephone number your business presents to customers when calling outbound We suggest that you place a telephone call to a mobile phone so you can see what telephone number your business is presenting when it makes calls out. Go to the ...
How do I set the phone number that appears on my phone when a customer calls you?
Recognise customer calls appearing on your phone that have come via Paytia When a customer calls your business via Paytia — i.e. they have dialled your new secure payment number, or have been routed via Paytia from your telephone system — the call ...
How do I use my current business telephone numbers?
Porting your current business telephone numbers so you can use Paytia's services Paytia can port your current business telephone numbers so whenever you make or receive calls on those numbers you can dial 7-2-9 and take payments directly on the call. ...