3CX
How Paytia’s Telephony Services Enable Secure and Compliant Phone Payments
As a trusted business providing services to customers, securing customer payment details during telephone transactions is critical. Paytia’s secure payment solutions ensure that businesses can process phone payments without ever seeing or hearing ...
Technical Support Article: 3CX Sending Triple DTMF Tones Due to RTP Marker Bit Misconfiguration
Issue Overview Paytia’s telephony engineering team has identified an issue where a 3CX telephone system, when connected to Paytia over SIP, is sending three DTMF tones for each key press instead of one. This behaviour was traced back to a ...
What's Included in Paytia Call Bundles?
What's Included in Paytia Call Bundles? When you subscribe to Paytia’s real-time payment solutions, such as Agent Capture Assist, your subscription includes a bundle of calling minutes. These minutes are designed to simplify billing and cover your ...
How do I set up Paytia to work with BT One Phone?
Setting Up Paytia Agent Capture Assist with BT One Phone To enhance the security of your payment process and protect your customers and business, all customer calls must flow through the Paytia service. Below are two methods to integrate Paytia Agent ...
How do I add additional SIP numbers?
This article will show you how do add additional SIP numbers to your Paytia account. Adding more numbers When you have SIP calling services enabled on your Paytia account it will unlock additional features under the Payment line menu option. If you ...
How do I configure SIP as a service from Paytia?
Configuring SIP as a Service from Paytia To set up a SIP trunk connection between your telephone system and Paytia's SIP as a Service product, you need to configure several essential settings. This guide provides a step-by-step breakdown of the ...
When I call Paytia it puts the call back through to our main business telephone number?
How Inbound and Outbound Calling Works on Paytia Paytia's telephony services operate seamlessly in two directions: Inbound and Outbound. Here’s how it works: Inbound Calls Customer Initiates Call: The paying customer dials the Paytia secure payment ...
Can I use Agent Capture Assist with my mobile?
Using Agent Capture Assist with Your Mobile Yes, you can use Paytia's Agent Capture Assist with your mobile phone. The service is designed to deliver calls to both landline and mobile numbers, ensuring flexibility for your business needs. Steps to ...
What is a Paytia secure encrypted telephone number?
What is a Paytia Secure Encrypted Telephone Number? When you sign up for a Paytia plan, you are provided with a secure encrypted telephone number designed to facilitate secure payment processing. This number serves as a dedicated and protected ...
Do I Need to Replace My Existing Telephone Number?
Do I Need to Replace My Existing Telephone Number? No, you do not need to replace your existing telephone number to use Agent Capture Assist. Instead, you can forward calls from your Agent Capture Assist number to your existing business telephone ...
How do I purchase and deploy multiple Paytia numbers?
If you want to enable payments on multiple customer lines, you can purchase additional Paytia numbers and route them to different destinations in your organization. This article explains how. Why you may require multiple Paytia numbers Paytia ...
How do I present calls from a custom telephone number through Paytia?
Presenting Calls from a Custom Telephone Number Through Paytia Overview If your business needs to display a custom telephone number on outbound calls, Paytia offers a solution through the Bespoke CLI (Custom Line Identification) license. This license ...
Using an Existing Phone Number with Agent Capture Assist
Using an Existing Phone Number with Agent Capture Assist Number Porting with Agent Capture Assist Paytia's Agent Capture Assist supports Local Number Portability (LNP), enabling you to use your existing phone number with the platform. This eliminates ...
How can I set the telephone number that appears on my customer's phone when you call them?
How to Set the Telephone Number Displayed on Your Customer's Phone Paytia allows you to control what telephone number appears on your customer's phone when you make an outgoing call. You can either present your secure payment number provided by ...
How do I enter my call forwarding number?
How to Enter Your Phone Number as a Call Forwarding Number Follow these steps to set up your call forwarding number in Agent Capture Assist: Step 1: Enter Your Inbound Call Number Log in to your Agent Capture Assist portal using your administrator ...
How do I test what telephone number I am calling Paytia from?
How to Test the Telephone Number You Are Calling Paytia From It is important to verify the telephone number your business uses to call Paytia. This ensures it matches the trusted numbers stored in your Paytia account and is properly recognized during ...
How do I set the phone number that appears on my phone when a customer calls you?
How to Configure Caller ID for Customer Calls via Paytia Recognise Customer Calls Easily When a customer calls your business via Paytia — whether they have dialed your secure payment number or have been routed through Paytia from your existing ...
How do I use my current business telephone numbers?
Using Your Current Business Telephone Numbers with Paytia Paytia offers the flexibility to port your existing business telephone numbers, allowing you to seamlessly integrate Paytia's secure payment services without altering your customer-facing ...