Billing & Account
How to Manage Your Paytia Subscription
How to Manage Your Paytia Subscription Paytia's Subscription and Billing section allows you to manage your subscription, invoices, payment methods, and account status. Follow these instructions to navigate and manage your subscription effectively. 1. ...
How to Upgrade Your Package on the Paytia Platform
How to Upgrade Your Package on the Paytia Platform Upgrading your subscription on the Paytia platform is straightforward. This guide explains the steps to navigate to the upgrade section and choose the appropriate option for your business. Step 1: ...
How do I cancel my Keyphone account?
How to Delete Your Paytia Account Deleting your Paytia account is a permanent action that involves removing all data and associated services from the platform. Follow the steps below carefully. Key Points to Note Before Deleting Data Removal: All ...
What's Included in Paytia Call Bundles?
What's Included in Paytia Call Bundles? When you subscribe to Paytia’s real-time payment solutions, such as Agent Capture Assist, your subscription includes a bundle of calling minutes. These minutes are designed to simplify billing and cover your ...
How do I cancel my Paytia account?
How to Cancel Your Paytia Account If you wish to delete your Paytia account, follow these instructions. Please note that deleting your account will result in the following: Permanent Data Removal: All personal identity data associated with your ...
Why do my minutes remaining show a minus figure?
Understanding Negative Call Minutes in Paytia If your Minutes Remaining display shows a negative figure, here’s what it means and why it occurs. Why Does the Balance Show Negative Minutes? Negative minutes indicate that your account has exceeded the ...
How do I find an invoice for the service?
How to Locate and Download a Copy Invoice Follow these steps to access and download a copy of your invoice from the Agent Capture Assist management portal: Access the Management Portal Open your browser and navigate to https://accounts.paytia.com. ...
How do I register my payment card?
How to Register Your Payment Card Registering your payment card is a quick and straightforward process. Follow the steps below to securely add your card to your Paytia account for use with Paytia’s products and services. Step 1: Verify Your Email ...
How do I add an additional user license?
The following article will guide to to adding extra user licenses to your account There are two places you can purchase additional user licences. 1. The Administer users > Users menus 2. The Subscription and billing > Add extra features menus If you ...
How can I top-up call minutes?
This will show you where to top-up call minutes on the Agent Capture Assist Should you run out of minutes you will be able to purchase top-up call minutes from inside the admin account of your Agent Capture Assist. Once logged in there is a page ...
How do I update my payment card?
To update your payment card and resolve a subscription issue on Paytia, follow these steps: Step-by-Step Process to Update Your Payment Card Log in to the Paytia Merchant Portal Access the Paytia portal using your credentials. Navigate to the ...